Social Media etiquette

Please follow us on Twitter @ McrSafeguarding and share our content to help spread awareness of safeguarding.

If your query is serious, urgent, or involves personal details, please get help from your local social services team or the police – WE CANNOT TAKE ANY REFERRALS OR PERSONAL CONTACTS.

Monitoring our accounts, responding and replying
We will try and respond to as many replies or comments we can, however this isn’t always possible as our social media accounts are only monitored between 9am and 5pm during the working week.

Liking and following
Please do not be offended if we don’t ‘Like’ or ‘Follow’ you on social media – this doesn’t mean we don’t like you, or are not interested in what you have to say, it is just that the numbers can get too high for us to manage.

We sometimes follow or like people who provide information that is relevant to our work (such as our partners) or organisations whose information we can pass on for the benefit of local people.

Occasionally, we will also try and lend our support to other local and national campaigns.

There may also be times we will need to like or follow an account in order to take part in conversations.

Please note – just because we like or follow someone, retweet or share their information, it does not mean that we endorse them.

Sharing and retweeting
We will try and share or retweet information that we think will be of interest or use to our followers, however please do not be offended if we do not retweet something you want us to.

Blocking and unfollowing
If we block your account, this will probably be because you have followed or liked us purely to promote a product or service, or you have contravened the rules of a particular social media space (see Moderation below).

If we unfollow you it might just be that we are simply cutting down on numbers. If you see that we have unfollowed you, please don’t take this a sign of personal rejection!

Most online communities have their own rules and guidelines, which we will always follow.

Where possible, we will rely on the measures of protection and intervention which the social networking site already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site’s terms and conditions.

We also have some of our own rules.

We reserve the right to remove any contributions or block users that break the rules of the relevant community; or any of the following moderation guidelines:

  • be civil, tasteful, polite and relevant
  • don’t post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • don’t swear or use hate-speech
  • don’t break the law or condone illegal activity
  • don’t post content copied from elsewhere, for which you do not own the copyright
  • don’t post the same message, or very similar messages, more than once (also called ‘spamming’)
  • don’t publish yours, or anyone else’s, personal information, such as contact details
  • don’t advertise commercial products or services
  • don’t impersonate someone else or falsely claim to represent a person or organisation
  • for propriety reasons, don’t use this website or our social media spaces for party political purposes
  • don’t discuss ongoing cases and investigations because we can’t host or comment on this type of content
  • be on-topic and relevant – please try and stick to the topic being discussed! And don’t spam!
  • be respectful – don’t be mean to people! Don’t write malicious or offensive comments and don’t make personal attacks
  • don’t incite hatred in the context of race, religion, gender, nationality, sexuality or any other personal characteristic.

Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore take down any statement that could be deemed to be libellous.


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