MSP Complaints Protocol – advice for all
A complaint may be made by any professional or member of the public about the way we have carried out our functions.
Our Complaints Protocol (issued May 2018) outlines the procedure that will be followed when a complaint is made to the MSP. The Protocol ensures that complaints will be dealt with appropriately, fairly, professionally and sensitively and the responsibility to safeguard and promote the welfare of adults and children remains paramount.
Whilst our Protocol is only in respect of complaints, we welcome any other comments or compliments about our service.
Contact the MSP at firstname.lastname@example.org
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